Shipping & Returns Policy

Shipping Policy

We aim to get your order out quickly and keep you informed from checkout to delivery.

1) Processing time (before shipping)

• Orders are typically processed within 1 to 2 business days after your order is placed (excluding weekends and holidays).
  
• During high-volume periods (promotions, holidays, unexpected carrier delays), processing may take longer.
  
• Processing time is separate from shipping time (transit time begins after your package is picked up by the carrier).
  

2) Shipping methods and delivery estimates

We offer the following shipping options at checkout (availability may vary by location):

• Standard Shipping: 4-7 Days Iin transit
  

Delivery estimates are not guaranteed and can vary due to carrier operations, weather, or service disruptions.

3) Shipping rates

Shipping costs are calculated at checkout based on your location, shipping method, and order total.

• Free shipping: Free standard shipping over $30
  
• Flat-rate shipping: $10 - Standard
  

4) Order tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking may take up to 24 hours to update after your package leaves our facility.

5) Address accuracy and changes

Please review your shipping address carefully before placing your order.

• If you need to update an address, contact us as soon as possible with your order number.
  
• We cannot guarantee address changes once an order enters processing.
  
• If a package is returned to us due to an incorrect or incomplete address, we can reship it after confirming the correct address. Additional shipping fees may apply.
  

6) Shipping restrictions

• We currently ship to: United States only
• Some items may have shipping restrictions based on carrier rules or local regulations.

Order Cancellations

We start processing orders quickly so we can get them to you fast.

• Cancellation window: You may request to cancel your order within 2 hours of placing it, as long as it has not entered processing or shipped.
• After the window or once processing starts: We may not be able to cancel the order. If it ships, you can follow our Returns Policy after delivery.
• How to cancel: Contact our Customer Care team with your order number as soon as possible.
• If we can cancel: You will receive a full refund to your original payment method.
• If we cannot cancel: We will let you know right away and help you with next steps

1) Our approach

We do not require physical returns. If something is not right with your order, we will work with you to make it right through store credit or, in limited situations, a refund.

2) No physical returns

For safety and product integrity, we do not accept mailed-back returns. Please do not send products back to us.

3) What we can offer

Store credit (most common solution)

• Store credit is the primary resolution for most order issues.
• If you are unhappy with a product, we can typically offer store credit as a one-time courtesy.

Refunds (exception-based)

Refunds are reserved for specific situations:

• Carrier-confirmed loss (the shipment is confirmed lost by the carrier)
• Verified damage (damage is confirmed with reasonable documentation)
• Clearly valid subscription charge errors (for example, an incorrect or duplicate subscription charge)

All other situations are typically resolved with store credit.

If your order arrives damaged, contact us and include:

• Your order number
• Clear photos of the outer box, inner packaging, and the damaged item(s)

Once verified, we will provide an appropriate resolution, which may include store credit or refund depending on the situation.

If your tracking shows delivered but you did not receive the package, contact us with:

• Your order number
• The tracking information and delivery details

If the carrier confirms the package was lost in transit, we will provide a resolution based on the situation.

If you meant to cancel a subscription but were charged, contact us as soon as possible. If the charge is a clearly valid subscription billing error, we will correct it. Otherwise, we may offer store credit as the primary resolution.

Reach out to our customer care team with:

• Your order number
• A brief description of the issue
• Photos when applicable (especially for damage)

We will review your request and respond with next steps and the best available resolution.

• Shipping and handling fees are typically non-refundable unless required by law or the issue is caused by us.
• We reserve the right to limit remedies in cases of suspected misuse or repeated claims.